Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase (order confirmation or receipt).
To request a return, please contact us at mcovercart@gmail.com.
Return Address:
E-42, Paryavaran Complex, Sainik Farm, New Delhi – 110030, India.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective or Wrong Products
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll review the issue and provide a replacement or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use or damage caused after delivery.
- Customized or personalized products.
- Clearance or sale items (unless damaged or incorrect).
- Gift cards.
Exchanges
We currently do not offer direct exchanges.
If you received a damaged or incorrect product, we’ll replace it after verification. For any other reason, please place a new order after your return request is processed (if eligible).
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
If you haven’t received your refund after 10 business days from approval, please contact us at mcovercart@gmail.com.